PCIC Launches TACHI Platform with Legacy Community Health to Scale Community Health in Houston’s Greater Northside ^Featured

In Q3, PCIC launched the software backbone that supports this workstream for Legacy Community Health. The goal: make it easy for partners to identify needs, connect residents to services, and reliably track what happens next—so the community can see what’s working and do more of it.

Intake, Consent, and Connection — All in One

This software will give Legacy Community Health a single, streamlined system to enroll residents, capture consent, make high-quality referrals, and ensure no one falls through the cracks.

1. Closed-loop referrals across partners
   TACHI partners can now send and receive referrals inside a shared system and confirm outcomes (scheduled, served, or needs follow-up). This closes long-standing gaps where referrals disappeared after hand-off and lets supervisors see where residents get stuck.
2. Ready-to-use intake and consent for health-fair and clinic workflows
   We shipped a streamlined intake with clearly defined required fields (e.g., name and contact, ZIP code, language), standard consent capture, and built-in prompts to reduce incomplete records. Result: faster enrollment and fewer re-contacts.
3. Preferred partner directory for faster, higher-quality connections
   Legacy can prioritize trusted community providers so front-line staff aren’t guessing who to send to. This reduces misdirected referrals and speeds time-to-service for residents.
4. Operational reporting for program leads
   Program managers can now pull enrollment, engagement, and referral views by partner and timeframe to answer executive questions quickly (e.g., “Which services have the longest wait?” “Where should we add capacity?”).
5. Communications that don’t get lost
   We enabled announcement and email bounce-back tracking, so managers know when messages fail and can intervene—critical when coordinating across multiple agencies and events.
6. Admin controls for scale and security
   Agency admins can provision users, set roles, and manage access as partners join or cohorts change—without waiting on a ticket. This keeps operations moving during busy windows (like health fairs).

Built for the way Greater Northside works

• Health-fair support: The platform is set up for booth-based events (e.g., August fair hosted by Wesley; Legacy hosting again in October), enabling quick intake on-site and closed-loop e-referrals afterward.
• AmeriCorps & front-line teams: Staff can record needs in the moment and route residents to food, housing, transportation, benefits, and more—no duplicate data entry later.
• Multi-partner visibility: Avenue (as backbone) and clinical partners can see status and outcomes without breaching privacy boundaries, enabling real coordination and accountability.

Impact this enables

• For residents: Less runaround. One intake leads to real services, with status tracked until completion.
• For providers: Less busywork, clearer next steps, and faster feedback when a referral stalls.
• For funders & backbone orgs: Comparable metrics across partners to guide investment to what works—not just what’s reported.

Considering a partnership?

If you’re a health system, FQHC, or backbone organization building an Accountable Community for Health, PCIC can stand up a closed-loop, multi-partner coordination layer that respects local workflows and scales with your network.

If you’re a community agency serving Greater Northside, talk with Legacy Community Health or Avenue about being added as a receiving partner. Together, we can shorten the distance between need identified and need met.

Let’s connect to explore how this model could work in your community. Contact us.