- Welcome to PCIC
- Board Roles & Responsibilities
- PCIC Programs
- PCIC Partners
- Organizational Documents
History of PCIC Organization
PCIC has been developing and providing innovative approaches to Care Coordination, Population Health and Health Information Technology. Click here to see how we evolved over the years, and the history of our parent organization – Healthcare for Special Populations.
Organizational Staffing Structure
PCIC's organizational staffing structure is shown below. Learn more about our teams here.
Work Culture Model
At PCIC we believe that “Innovation” is at the heart of our culture – from the efforts of the intervention team, figuring out ways of engaging patients and meeting their complex care needs, to the technology team developing solutions for better continuity of care through data analysis and software development, to the research team evaluating the effectiveness of these efforts.
We follow a model of holacracy to bring structure and discipline to a peer-to-peer workplace.
The five divisions at PCIC: Administration, Business Development, Technology, Intervention and Population Health Research, follows this model, as depicted in the visual below.
Each division works in a peer-to-peer model and interfaces with each other in a collaborative manner.Read more about it here.
Board Roster & Roles
Learn more about each board member here.
Board Member Duties Pledge (Please Sign & Return)
Extract from Board Member Service Commitment Pledge form is shown below:
As part of my responsibilities as a board member:
- I will interpret the organization's work and values to the community, represent the organization, and act as an ambassador.
- I will attend at least 75% of board meetings, including committees I am assigned to.
- I will RSVP my attendance for board meetings or board committee meetings at least one day in advance to either the board president (for board meetings) or the committee chair (for committees to which I am assigned.)
- Each year I will make a personal financial contribution to enhance our ability to obtain grants.
- I will act in the best interests of the organization, and excuse myself from discussions and votes where I have a conflict of interest.
- I will stay informed about the activities and current issues at PCIC. I will ask questions and request information. I will participate in and take responsibility for making decisions on issues, policies and other board matters.
- I will work in good faith with staff and other board members as partners towards achievement of our goals.
- I will serve on a minimum of one Board committee if requested.
In turn, PCIC will be responsible to me in several ways:
- I will be sent an agenda and materials seven days prior to the board meeting.
- An orientation will be provided for me during open hours of operation so that I can witness and participate, as appropriate. I will also be able to discuss with the staff and the board president, the internal programs, goals, activities, and status; additionally, I can request such opportunities. I understand that I will need to sign a client confidentiality form and the client observed need to sign a permission of client release form.
- The organization will help me perform my duties by keeping me informed about issues addressing financial/ economic challenges, and other challenges for area families. Also, I will be offered opportunities for professional development as a board member.
- Board members and staff will respond in a straightforward fashion to questions that I feel are necessary to carry out my fiscal, legal and moral responsibilities to this organization. Board members and staff will work in good faith with me towards achievement of our goals.
- If the organization does not fulfill its commitments to me, I can call on the board president and senior staff to discuss the organization's responsibilities with me.
Conflict of Interest Form (Please Sign & Return)
This annual questionnaire must be completed and signed by our directors, officers, key employees, and other persons with substantial influence over financial decisions in accordance with the Conflicts of Interest Policy. The responses include not only a description of relationships that could result in reportable transactions, but also the amount(s,) if any occurred.
Board Meeting CalendarJan 10 2017
January's Board MeetingFeb 24 2017
February’s Board MeetingMar 24 2017
March's Board MeetingApr 21 2017
April's Board MeetingMay 19 2017
May's Board Meeting
Care Coordination & Client Outcomes PCIC’s care coordination team consists of social workers, paramedics, community health workers, and a doctor assigned to all clients. Clients are identified through data collected from multiple systems. The determination is based on certain criteria, including 10+ emergency room visits and/or 4+ admissions in the last year. The clients are diagnosed with at least two chronic conditions, which can include substance abuse and mental health challenges. The team works with 15 clients at any given time. Each client is unique in identified challenges, but the intervention goals are the same for everyone, lower emergency room visits and hospital admissions, lower total healthcare costs, and improve quality of life. Outcomes from our last pre-post analysis are shown below.
% reduced ER visits
% reduced costs
Read more about our care coordination program here.
PCIC’s Information Technology division focuses on four main areas:
- Data and Analysis
- Dashboard development
- Software Development
- DevOps and Infrastructure Maintenance
Read more about our care coordination program here.
Analytics & Dashboards
The development of dashboards is a key to the PCIC intervention. Data will be received from multiple systems in a secure manner and will be integrated into data-cleanup workflows, data blending and merging into the Master Client Index (MCI). There workflows are semi-automated with Alteryx, SQL scripts and SQL Server Integration Services (SSIS) packages.
Once the data is imported into the MCI, dashboards are created based on the problem being solved. These may be overlap analysis dashboards across multiple systems, or a system specific dashboard. Access control policies are applied against the data and the dashboards, so that just the relevant user have access to the views.
Read more about it here.
Grant & Contract Funding
D & O Liability Insurance Policy
We have revamped our website as part of our re-branding efforts and moved to a Content Management System. Please take a moment to explore our website.
NewsletterAs part of our re-branding efforts we have started publishing our monthly newsletter, starting March 2017. Please see all editions here.
List of Partners
We are looking to partner with all agencies that work with Super-users. Our current partners Include:
Houston Methodist Hospital Molina Healthcare United Healthcare JSA Telehealth Memorial Hermann Health System CHI St. Luke's Health Camden Coalition of Healthcare Providers Legacy Community Health Houston Food Bank Community Health Choice City of Houston Houston Fire Department Houston Police Department Healthcare for the Homeless-Houston Harris Health System Amerigroup Houston Recovery Center (Sobriety Center) The Harris Center for Mental Health and IDD Greater Houston HealthConnect Coalition for the Homeless of Houston/Harris County
Articles of Incorporation
Sample Meeting Agenda
Sample Meeting Minutes
Non-Disclosure Agreement (Please Sign & Return)